With Amazon and other online websites making returns an easy process for shoppers, C&K definitely is far behind in that aspect. There definitely need to improve their customer service and return process. If your item is defective, they will cover your shipping cost and you have to ship it to Portland, Oregon, which is the city that will consolidate all the items for returns. The return process is definitely not easy. I have bought several purses and shoes from them. If you visited Singapore, you can find Charles and Keith in major shopping malls. I know this because I'm a Singaporean and I met the founder, Charles two decades ago at his mom's store. They have come up with their own collections, Gabine's design which is positively received. Most of the designs look familiar to some of the high-end designer handbags but with some small twists to it. The bags are well made, reasonably priced, and offer a wide range of designs which is why I like them. They have innovated and created a vast range of designs for their handbags and shoes. They, later on, started their own company, Charles and Keith, and expanded operations into other countries. The two brothers often go to the store to help her out. Their mom owned a store in Ang Mo Kio selling shoes and purses. The company was started by two brothers, Charles and Keith. They have stores almost in Asia and the Middle East. This is a Singapore company and its headquarter is in Singapore. So I do not know what to do !!!!! The delivery issue which i am facing at the moment unfortunately will make me think on never again, i mean who would if you were on my place, every-time worried and frustrated about my order. I do not know when is it going to deliver or is it really going to deliver ? I have emailed the customer service multiple times as no other way to contact from UK but I have not received a single reply of whereabouts my order. I am really worried and angry that the order might or is lost on the way. The delivery time was 2-8 working days which has past already and i have waited patiently but still I have not received my delivery yet or even have received any updates on my order.It is my 1st time ordering from charles and keith, but delivery( shipping and tracking ) and customer service is very disappointing. I have not received my order and I have placed my order on 03/12/23. I HAVE NOT received my order and NO COMMUNICATION at all
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